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Avaya IP Office 500 V2Avaya 9621G Phone


Avaya IP Office Telephone Systems


AVAYA, one of the UK’s market leading telephone system manufacturers, has revolutionised telecommunications with its AVAYA IP Office telephone system which provides real business benefits and value for money.


Designed specifically for small and medium-size businesses, IP Office delivers communications capabilities that large businesses are used to while retaining simplicity and ease of use that smaller businesses consider essential.


IP Office is a highly modular IP telephone system created to meet the needs of home offices, standalone businesses and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.


This versatile converged communications product can help businesses reduce costs, increase productivity, and improve customer service. Customers can migrate to IP telephony at their own pace, as the IP Office system supports a mix of digital, analog and IP technology while still taking advantage of all the applications that convergence provides.


The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements. Expansion is possible with the IP Office 500 through the use of expansion modules.


Avaya IP Office delivers full voice functionality with a comprehensive set of features. It can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks. The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.


IP Office 500

Supports 12 expansion modules providing a combination of up to 384 analog, digital, IP and 3rd party SIP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. Additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available.


The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones. Additional applications include:

  • Synchronizing voice mail messages in an email inbox for easy message management
  • Scheduling conferences
  • Uploading documents for real-time viewing
  • Managing audio privileges for conference calls
  • Using agent reporting and wallboards for call centre environments


The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. In addition, the IP Office system can support migration of Nortel’s Norstar, Meridian or BCM handsets. IP Office supports IP and digital telephone operation with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.


IP Office is ideal for any company with multiple locations with the capability to connect up to 32 sites. All systems are managed from one location, eliminating site-to-site calling costs and offering quick and cost-effective set up of remote satellite operations that might not otherwise have justified the investment in a fully-equipped office.



Adobe PDF File IP Office Brochure


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The Avaya INDeX (Integrated Network Digital exchange) is a powerful eBusiness digital communications platform that enables your business communications infrastructure to transition smoothly and efficiently into the new customer economy.

INDeX Solution and Platforms

INDeX is more than a conventional telephone system—it is an open architecture platform, capable of handling a wide range of voice, data and video conferencing requirements. Whether you are supporting call centres, video conferencing, voice and data networking, intranet access, computer telephony integration (CTI), voice over IP (IP Telephony), or other communications requirements, INDeX offers a truly converged solution to improve your business processes and enhance your customer service.

INDeX is available in five choices: the INDeX 30, 100, 200, 400 or 1000. Each INDeX choice uses common modular components and has the same software feature set. This makes upgrades and system expansion simple and offers big system features to smaller system users. The INDeX 100 through to the 1000 supports a complete range of applications, and offers full networking capability. The five choices offer from 10 to 1,088 ports, giving you maximum choice in extending the functionality and capacity of the system you select.